- Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.

- Accurate Calculation of Appointment Capacity

- Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets

- Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board

- Service Appointment Promotion / Effect Monitoring to achieve the set target

- Ensure Targeted turn-up ratio against the appointments & No Show follow ups

- Provide estimated repair cost & repair TAT to customers based on their VOCs

- Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered

- Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.

- Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

Pay: ₹12,000.00 - ₹25,000.00 per month

Advantages:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 customer relations executive (Kalamassery)
🏢 EVM AUTOKRAFT INDIA
📍 Kalamassery