As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints. As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client. • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations. • Able to manage difficult customer issues while working in a fast-paced environment • Determine the reason for escalation and best course of action to assist consumers. • Engage our consumers with the highest level of respect and dignity. • Document all resolution efforts for each account in accordance with established procedures and compliance policies. • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.



• Ensure all accounts in assigned lists are managed accurately and in a timely manner. • Calls are majorly inbound and over a period may move to a blended (inbound/outbound) workplace. • Accounts are early/mid/late - stage
Best in Market Salaries • Fixed timing between 5;30pm, 8;30pm or else 1;30am • 2 weeks new hire training program • Uncapped Incentive Plan with transparent KRA's • Enhance your Analytical/Decision Making & Customer Service skills • Cross functional growth opportunities within 6 months, for experienced candidates • Free Medical/Life insurance • Employee Centric & Compliant Policies • Free Home Pick & Drop Transportation • 8.30 hour shifts including break •Saturday alternative working and sunday fixed off

(Ref:www.freshersworld.com,freshersworld)

📌 Customer Service Executive (Pune)
🏢 Credence Resource Management
📍 Pune