Job Description: Customer Care Executive

Location: Whitefield, Bengaluru, 560066
Employment Type: Full-Time, Permanent
Openings: 2
Gender Eligibility: Female Only
Experience: 0–2 Years
Work Mode: Work from Office
Shift Timing: Monday to Friday, 9:00 AM – 6:30 PM
Fixed CTC Range: ₹253,200 Per Annum
Notice Period: Immediate Joiners (Joining within 1 week)
Mandatory Languages: English & Kannada (strong spoken and written communication)

Role Summary
As a Customer Care Executive (Client Services Representative), you will serve as the
primary bridge between our clients and our internal creative & technical teams. You will play a
crucial role in ensuring complete client satisfaction, managing project communication,
coordinating workflows, and helping expand client relationships.

Key Responsibilities
1. Client Relationship Management
● Act as the main point of contact for clients throughout the project lifecycle.
● Onboard new clients by understanding their business goals, scope, and specific media
requirements.
● Maintain clear and regular communication (via email, phone, and face-to-face meetings)
regarding project milestones and deliverables.
● Resolve client queries, feedback, and concerns in a prompt, professional manner.
2. Project Coordination & Internal Liaison
● Translate client project requirements into clear, actionable briefs for internal producers,
editors, graphic designers, and technical crew.
● Track project timelines, dependencies, and delivery milestones across departments.
● Coordinate between studio operations, post-production, and marketing teams to ensure
seamless project execution.
● Identify potential bottlenecks early and proactively communicate solutions to both
internal teams and clients.
3. Sales Support & Upselling
● Identify opportunities to introduce and upsell additional studio services (e.g., motion
graphics, live streaming, branding, graphic design) to existing clients.
● Assist in preparing proposals, quotations, and service packages.




● Support contract finalization and agreement processes.
4. Quality Control & Client Satisfaction
● Review final deliverables (video edits, graphic assets, media files) to ensure they strictly
align with client feedback and quality standards.
● Collect feedback upon project completion, track customer satisfaction, and handle
escalations in collaboration with key stakeholders.
● Foster client retention and follow up for repeat project opportunities.
5. Account Reporting & CRM Maintenance
● Maintain structured client records, project logs, and communication histories in the CRM
database.
● Prepare routine reports on client feedback, retention, response times, and upsell
performance.
● Shares insights with management regarding client needs and service improvements.

Key Competencies & Qualifications

Required
● Education: Bachelor’s degree in Communications, Business, Media, Marketing, or a
related field.
● Experience: 0–2 years in client servicing, customer support, or account coordination
(preferably in a media agency, creative production house, or studio environment).
● Language Proficiency: Fluent in both English and Kannada (Mandatory).
● Communication: Exceptional verbal and written communication skills with solid
interpersonal rapport.
● Organization: Highly structured, detail-oriented, and able to manage multiple client
accounts simultaneously.
● Domain Awareness: Basic understanding of media workflows (video production,
editing, studio operations).
Preferred
● Prior experience in a creative studio, digital media agency, or video production company.
● Working knowledge of project management platforms (e.g., Trello, Asana, Monday.com)
and CRM software (HubSpot, Zoho).
● Basic understanding of post-production terminology and video formats.
Performance Metrics (KPIs)
● Client Satisfaction & NPS Scores
● Client Retention Rate & Repeat Project Business
● On-Time Project Delivery Rate
● Contribution to Upsell & Cross-Sell Revenue
● Average Response and Resolution Times

📌 Customer Care Executive (Fresher can be considered) Female (Bengaluru)
🏢 Tap Growth ai
📍 Bengaluru