Job Description

Role Overview

We are looking for an Implementation Manager with a strong technical or product delivery background to join our newly established Implementation Management team.

In this role, you will independently lead cross-domain initiatives—ranging from high-volume platform migrations to regional product launches, remediation projects, and platform onboardings. You will sit within the Servicing organisation, but will align directly with partner product segments outside Servicing, leading cross-functional execution across Product, Engineering, Operations, and Compliance.

This role demands strong stakeholder management, hands-on systems curiosity, program management rigour, pattern recognition, and a passion for process

What You’ll Do

- Lead Cross-Domain Initiatives: Take single-threaded ownership of high-impact, cross-squad projects—including core platform migrations, control rollouts, product launches, and partner integrations.

- Consult Partners on Platform Integration: Understand the capabilities, integration flows, and limitations of Wise’s Servicing platforms.



Guide partner teams through onboarding requirements and help translate business/compliance needs into clear user stories for Implementation Engineers where necessary.

- Drive Pragmatic, Hands-On Delivery: Work comfortably at the intersection of product delivery and technical systems. You don't need to review deep technical specifications, but you are comfortable reading architecture diagrams, asking challenging technical questions, running API requests in Postman for testing, and creating dashboards or tables in Looker to track metrics.

- Manage Operational Transformation & Launch Readiness: Work with Business Operations to ensure product launches are fully supported with operational workflows, queue structures, and agent guidance.

- Drive Program Management Lifecycle: Hold the pen on end-to-end program governance—authoring transparent program briefs, setting SMART objectives, managing risk logs, tracking delivery milestones, and conducting post-implementation reviews.

- Leave the Place Better Than You Found It: Assume every process executed today will be repeated tomorrow. Document workflows, automate manual steps, and establish telemetry to scale future execution.

📌 Technical Program Manager (Hyderabad)
🏢 WISE
📍 Hyderabad