CMDB Data Quality ControlDesign implement and continuously monitor controls to ensure the quality completeness accuracy and consistency of CI data and relationships within the ServiceNow CMDB
CMDB Health Monitoring AnalysisConduct regular monitoring and analysis of CMDB health performance and data integrity to proactively identify discrepancies inconsistencies and areas for improvement
CMDB Design OptimizationContribute to the continuous evolution and optimization of the CMDB data model schema and integration processes in collaboration with the CMDB Product Owner and CMDBITOM Architect
CMDB Governance StandardsAdvise on and ensure adherence to ServiceNow and ITIL best practices for configuration management contributing to the establishment and enforcement of CMDB governance standards
CMDB Documentation ManagementOwn the creation maintenance and update of comprehensive CMDB documentation including data models process flows technical standards and guidelines
Data Request Management ValidationReview and process requests for data insertion or modification within the CMDB ensuring strict adherence to established data integrity rules and processes
CMDB Expertise GuidanceAct as a subject matter expert for CMDB data structure and quality providing internal guidance and support to relevant IT teams on CMDB usage and best practices
Main Responsabilities
Ensure the overall integrity accuracy and operational efficiency of the ServiceNow CMDBas a critical source of truth for IT assets and services focusing on data quality and control
Design implement and monitor robust data quality controls and processeswithin the CMDB to ensure the completeness accuracy and consistency of Configuration Items CIs and their relationships
Be responsible for the creation maintenance and update of comprehensive CMDB documentation including data models processes standards and guidelines ensuring its accuracy and accessibility
Perform regular monitoring and analysis of CMDB health and performance identifying discrepancies inconsistencies and areas for improvement to maintain a reliable and uptodate repository
Act as a subject matter expert for CMDB data structure and quality providing internal guidance and support to ensure adherence to established standards and best practices
Required Skills Experience
Bachelors or Masters degree in Computer Science Information Technology or related field
Proven experience with ServiceNow platform specifically the CMDB module and its capabilities CMDB Health Discovery Common Service Data Model CSDM
Solid understanding of ITIL principles particularly Configuration Management Service Asset and Configuration Management SACM
Experience in data modeling data governance and data quality management for largescale IT environments
Familiarity with IT infrastructure components servers networks cloud services applications and how they are represented and related within a CMDB
Knowledge of data integration patterns and tools
Demonstrated solid capability in designing data models workflows and formalizing comprehensive documentation related to CMDB
Besthave ITIL v4 certified
Skills: Data Modeling, Servicenow, Cmdb, Data Governance, Itil