Customer Service Executive – US Voice Process

Industry: BPO / KPO / ITES / CRM
Experience: 1–8 Years
Salary: ₹4–6 LPA
Work Mode: Work from Office
Location: Bangalore

Job Summary

Looking for customer service professionals to handle inbound customer interactions for the US geography, primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.

Key Responsibilities

- Handle inbound US customer calls and resolve loan/servicing-related queries.

- Update and maintain customer/loan information accurately in servicing systems.

- Handle customer complaints and provide appropriate resolution or escalation.

- Use autodialing/servicing systems as required.

- Meet defined productivity, quality, and customer service targets.

- Ensure compliance with process guidelines and service standards.

- Identify opportunities for process improvement and efficient issue resolution.





Eligibility

- Minimum 1 year of English voice process / call center experience is mandatory.

- Strong English communication skills – verbal and written.

- Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.

- US geography/customer handling experience is preferred but not mandatory.

- Mortgage/loan servicing experience is an added advantage.

- Solid customer handling, problem-solving, and interpersonal skills.

- Candidates should be flexible with shift changes and split weekly offs.

Shift & Benefits

- Shift: 6:30 PM – 3:30 AM IST

- 5 days working | Work from Office

- Split weekly offs

- Cab facility: Pickup & Drop

- Performance-based incentives available

- Non-sales inbound voice process

Selection Process

India Round → US Hiring Manager Round → HR

📌 Customer Service Executive – US Voice Process (Bengaluru)
🏢 Umanist Staffing
📍 Bengaluru