Job Summary

We are looking for a customer-focused Customer Support Executive who is fluent in Marathi and has 1–3 years of experience in customer support. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries efficiently.

Key Responsibilities

1. Handle customer queries through calls, chats, emails, and other support channels.
2. Understand customer concerns and provide accurate and timely resolutions.
3. Assist customers with product/service-related queries.
4. Escalate complex issues to the appropriate team when required.
5. Maintain a high level of customer satisfaction and service quality.
6. Accurately record customer interactions and update information in the system.
7. Follow company policies, processes,



and customer service standards.
8. Meet assigned customer support and service-level targets.

Requirements

1. 1–3 years of experience in customer support / customer service.
2. Fluency in Marathi is mandatory.
3. Positive communication skills in Hindi and English.
4. Strong customer-handling and problem-solving skills.
5. Basic computer knowledge and familiarity with CRM/support tools.
6. Ability to work independently and effectively in a remote environment.
7. Customer-first approach with good listening and interpersonal skills.

📌 Customer Support Executive (Bengaluru)
🏢 Happiest Resume
📍 Bengaluru