Role Overview:

We are seeking an organized and proactive Client Coordinator / Operations Manager to bridge international clients (Founders, Doctors, Lawyers, Financial Advisors, Real Estate Agents) and our internal video editing team.

You will be responsible for end-to-end workflow management across various retainer tiers (Pod, Apex, Megalodon), ensuring client satisfaction, strict turnaround time (TAT) adherence, and maintaining impeccable production records across all active accounts.

Key Responsibilities & Day-to-Day Tasks:

Smooth Coordination Between Client & Editor:

- Act as the direct operational liaison between international clients and video editing teams.
- Receive raw video footage, client briefs, and brand assets; translate them into precise, structured edit instructions for editors.
- Oversee style executions including Interview, Presenter, Screencast, and Showcase edits.
- Manage intake for specialized add-ons such as Audio Podcast Masters, Multi-Language Subtitles, and Platform Formatting Packs.
- Coordinate revision rounds (enforcing standard 1-round client limits), collect feedback via Frame.io, and ensure feedback is implemented accurately prior to final delivery.

Record Maintaining:

- Organize and manage cloud directory structures (Google Drive, Frame.io) for raw assets, working files, and final exports.
- Maintain live tracking dashboards detailing active client packages, monthly deliverable quotas, content calendars, and custom brand preferences.
- Document asset handoffs and preserve client-specific design presets, color profiles, and typography guidelines.

Tracking Daily, Weekly, and Monthly Work:

- Monitor daily editing queues and deliverable pipelines across long-form videos, short-form reels/shorts, and custom thumbnails.
- Conduct weekly and monthly work audits to compare output against client tier scopes:
- Pod Plan: 2 Long-Form Videos, 12 Shorts, 14 Thumbnails.
- Apex Plan: 4 Long-Form Videos, 16 Shorts, 20 Thumbnails.




- Megalodon Plan: 8 Long-Form Videos, 28 Shorts, 36 Thumbnails.

Deadline & Target Management:

- Strictly enforce delivery Turnaround Times (TAT):
- Short-Form Content: 24–36 hours.
- Long-Form Content: 48–72 hours.
- Rush / Priority Orders: 24-hour turnaround.

- Proactively identify and resolve production bottlenecks to ensure monthly output targets are met across all active client accounts.

Skills & Qualifications:

Core Competencies:

- Communication: Outstanding written and verbal English communication skills with direct experience managing international, client-facing interactions.
- Project Management: Superior multi-tasking, organizational, and queue-management skills under tight operational schedules.
- Domain Knowledge: Understanding of video editing workflows, social video formats (Instagram Reels, YouTube Shorts/Long-form, LinkedIn Video), and digital asset management.
- Technical Proficiency: Hands-on experience with project management and media tools, including Google Workspace, Frame.io, Notion, or Trello.
- Problem Solving: Strong analytical thinking with the ability to resolve client feedback friction and editor bottlenecks calmly and efficiently.

Education:

- Bachelor's degree in any field of study.
- MBA is a Plus: Demonstrated understanding of agency operations, client retention strategies, margin management, and account scaling is highly valued.

Working Hours & Schedule:

- Expected Schedule: Full-time availability with structured daily check-ins and queue management hours.
- Time Zone Alignment: Versatile working schedule with dedicated overlapping windows to seamlessly communicate with international clients across USA, Europe, UAE, and Australia time zones.

Compensation & Salary Structure:

- Base Salary: Competitive monthly base salary benchmarked to candidate experience and operational expertise.
- Performance Incentives: Account retention bonuses, SLA compliance incentives, and performance-based commission structures.

📌 Operations Manager (India)
🏢 Recognized
📍 India