Description

Key Relationships/Key Customer
External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.

Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR

Span of control:
Geographic : National

Sub-Functions: NOC, Central Operations, Field Operations, Network Security

No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives

Why position exists?
Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience

Key Result Areas
Network Opex < 725Cr. in FY' 27

Service Delivery as per CRDD

Network Customer Complaint Index (CCI) < 7.5

Open Network Faults >24 hrs to be <100

Responsibilities
Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc.

RFO, RCA and CAPA (incl. engagement with Network Engineering) for all Network Outages

MS Partners,TP Providers ,



IRU, and OEM AMC Management and Governance

Network Operations Audits, Assets and Security Management

Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management

Necessary
Preferred

Skills/ Capabilities and competencies
Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet.
CCNA/ CCIE

Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW.
Virtualization and Cloud technologies

Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.

Positive vendor managenemnt skills

Qualification
BE (ECE/ Telecom/ EEE)
ME/ MBA

Overall Work Experience

Essential Requirement
25+ years managing network operations in a carrier grade telco/ ISP
Management of Voice, Data, and Internet operations of Enterprise and Retail Customers

Experience in management of large teams

Behavioural Attributes
High degree of reslience, process orientation, strong discipline, and positive attitude.

Prefered Industry
Telecom/ ICT

📌 Head - NoC & Field Operations (Pune)
🏢 Important Group
📍 Pune