Role & responsibilities

- Handle inbound and outbound calls on a daily basis.
- Follow structured communication scripts while maintaining a natural conversation flow.
- Identify customer needs, clarify information, and provide accurate solutions or alternatives.
- Maintain high customer satisfaction through professionalism and empathy.
- Attend client meetings to understand requirements and implement necessary updates
- Prepare and share daily/weekly performance reports in prescribed formats.
- Manage and update data using Google Sheets and MS Excel.
- Identify process improvement areas and recommend enhancements.

Eligibility Criteria

- Graduation is mandatory.
- Minimum 60% aggregate in academics.
- 6 months to 1 year of relevant experience (Freshers are eligible).
- Solid spoken and written English skills (Mandatory).
- Excellent verbal communication and active listening skills.
- Proficiency in MS Excel and Google Sheets.
- Must own a laptop.
- High-speed Wi-Fi connection at home.
- 1 new Airtel SIM card required.

📌 Customer Care Executive (Noida)
🏢 Indiamart
📍 Noida