Dear Candidate,"Senior Service Desk Associate

Role Overview

The Service Desk SeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities --
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance




Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner

Key Skills-
Ideally University education, preferably technical degree, or Microsoft
certifications
Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required"
24*7 ShiftOne side Cabonly 30% hike will get +Bonus +Night Shift

Max Pkg is Upto 5LPA to 7 LPA + 10% variable.

Upto 30% hike will get

Work from Office

10 hours Shifts

Mode Of Intreview - 1 Virtual 2nd FTF Round

JOB Location - Client Office

Thanks & Regards,

Milki Bisht
Phone: (phone hidden)
E-mail: [email protected]
Cell: +91 (phone hidden)

📌 Hiring For Helpdesk Role - Bangalore (Bengaluru)
🏢 NLB Services
📍 Bengaluru