We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Leading Life Insurance Company.
Responsibilities
- Lead digital projects from initiation to deployment to hypercare, ensuring seamless coordination between business, operations, digital, and technology teams.
- Design and refine operational processes by aligning them with technology architecture.
- Ensure that all proposed solutions are practical, scalable, and compliant with operational guidelines.
- Navigate and drive diverse teams marketing, legal, compliance, distribution, operations, and technology toward a unified project goal.
- Oversee testing cycles along with Policy Issuance from the operations side, including UAT, sanity checks, and end-to-end validation to ensure operational readiness.
- Work closely with the distribution team to operationally enable and support revenue and growth-oriented digital initiatives.