- Handle complex hardware, software, and networking issues.
- Manage contact center dialer systems and ensure high uptime.
- Track KPIs such as FCR and AHT and drive team performance.
- Coordinate incident resolution and communicate with stakeholders.
- Support hiring, onboarding, and technical training.
Preferred candidate profile
- IT Helpdesk/Technical Support experience.
- Knowledge of Windows, TCP/IP, VPNs, and basic networking.
- Basic SQL knowledge for troubleshooting and reporting.
- Experience with dialers, VoIP, and CRM integrations.
- Solid leadership, communication, and conflict-resolution skills.
- Experience in high-volume support environments is preferred.
📌 Technical Support Engineer at An IT Service Company (Bengaluru)
🏢 Talentzo Delhi
📍 Bengaluru
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