Client is seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center - administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+ years of business analysis experience in Commercial Property Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration solutions.

ROLE RESPONSIBILITIES

- Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
- Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.
- Provide support to workflows and provide expert knowledge on all workflow designs.
- Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.




- Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
- Build robust relationships within the business units and support functions to understand the business needs.
- Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
- Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
- Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
- Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 guidewire BA (Hyderabad)
🏢 IBU Consulting
📍 Hyderabad