Role & responsibilities

We are seeking an enthusiastic, detail-oriented HR Operations Executive to serve as our central Control Tower / Single Point of Contact (SPOC) for managing end-to-end employee insurance claims. In this role, you will act as the key liaison between employees, internal HR, insurance brokers, and insurance providers to deliver a seamless, hassle-free claim settlement experience.

Key Responsibilities:

- Central SPOC & Coordination: Act as the single point of contact for all employee
- queries and claims related to Group Term Life (GTL), Group Mediclaim (GMC), and
- Group Personal Accident (GPA) insurance policies.
- Stakeholder Management: Seamlessly bridge communications across employees
- seeking claim assistance, internal HR teams, insurance broker representatives, and
- Third-Party Administrators (TPAs) / insurance companies.
- Claim Lifecycle Management: Assist employees with document collection, form
- verification, submission, tracking, and query resolution to ensure timely claim




- settlements.
- Data Management & Tracking: Maintain accurate daily/weekly claim trackers, status
- reports, and logs using MS Excel.
- Employee Experience: Drive a compassionate, productive, and supportive experience for
- employees during stressful medical or personal emergencies.

Qualifications & Requirements:

- Experience: 0 to 1 year of hands-on experience in HR operations, benefits
- administration, or insurance claim processing.
- Insurance Knowledge: Basic understanding and prior exposure to managing GMC,
- GPA, and GTL insurance policies.
- Technical Skills: Basic proficiency in MS Excel (data entry, filters, VLOOKUP, basic
- formatting) and general computer tools.
- Soft Skills: Strong verbal and written communication skills, exceptional follow-up ability,
- and a high degree of empathy and professionalism.

📌 Executive (Bengaluru)
🏢 Flipkart
📍 Bengaluru