Job Description

Roles Responsibilities:

Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
Drive solutions by liasoning with revenue operations teams, enablement teams solutioning teams to improve customer experience drive revenue growth.
Provide the management team with actionable insights consistently by processing data analysing them after removing outliers inconsistencies.
Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the teams overall goals

Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies

Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles

Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.

Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact Qualifications

6+ years of relevant work experience

Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.),



data transformation and processing

Must be willing to operate in a US shift to support in-field reps in their designated time zone.

MBA from a top-tier college or a Bachelor s degree from a top-tier university with relevant work experience

Solid data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making

Track record of developing and managing complex data projects with multiple stakeholders successfully

Ability to work on data and make key choices based on the business context

Work experience in the Software and SaaS industries is a plus

Passion for technology and for pushing new concepts, products, and services

Strong bias toward collaboration and ability to work effectively in a cross-functional dispersed team

Positive attitude, self-starter, and high emotional intelligence (EQ)

Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders

Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Business Analyst (Chennai)
🏢 FreshWorks
📍 Chennai