- Managing Complaints from NHB & Phone calls
- Analyzing the complaints and provide RCA
- Maintenance of TAT, Compliance, policies and procedures.
Principal Accountabilities
- End-to-end handling, analysis, investigation, and closure of NHB/RBI complaints
- Coordination with internal teams and NHB authorities for required clarifications.
- Preparation of MIS, regulatory reports, complaint analysis, and management updates.
- To understand internal system with quick learning ability
Experience
- 10 yrs experience in operations / customers service.
- Preference will be given to Banking & NBFC industry candidates with Asset base
Specific Skills
Applied skill in PPT , Excell
- with valuable communication, well groomed , and languages of Hindi is a must .
- Will be a part of key project handling at organization level in process re-engineering , system gaps
📌 Customer Service Associate (Chennai)
🏢 Hinduja Housing Finance
📍 Chennai
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