L2 Developer Support Engineer / Technical Support Specialist

We are looking for an L2 Developer Support Engineer / Technical Support Specialist with a strong troubleshooting and analytical mindset. The role involves investigating technical issues, analyzing logs and APIs, communicating findings to partners, and owning issues through resolution.

Key Responsibilities

- Provide L2 technical support for a high-volume messaging platform.
- Investigate issues using logs, REST APIs, JSON, webhooks, and Postman.
- Perform deep technical troubleshooting and resolve issues with minimal L3 escalation.
- Communicate technical findings clearly through business-friendly emails.
- Manage incidents according to P0/P1 SLAs and own issues through resolution.
- Identify root causes, document defects, and work closely with Engineering teams.
- Analyze high-volume system logs and trace issues end-to-end.
- Gradually develop skills in Java, scripting, and easy code fixes.

Must-Have Skills

- 2+ years of experience in Technical/Developer Support.
- Strong understanding of REST APIs, JSON, and Webhooks.




- Hands-on experience with Postman and log analysis/troubleshooting.
- Ability to read and understand code in any programming language.
- Strong analytical and problem-solving skills with a root-cause investigation mindset.
- Excellent written and verbal communication skills, especially explaining technical issues to non-technical stakeholders.
- Ability to troubleshoot issues by tracing requests/messages across APIs and system logs.
- Strong ownership and customer/partner-focused approach.

Good to Have

- Experience supporting Android, iOS, or mobile applications.
- Basic Java programming or scripting experience.
- Experience testing on physical mobile devices.
- Experience with on-call, real-time, or high-volume production support.
- Familiarity with Buganizer or similar defect-tracking tools.
- Understanding of mobile messaging ecosystems and platforms such as Android/Google Messages.

📌 Customer Support Analyst (Hyderabad)
🏢 Grid Dynamics
📍 Hyderabad