General Job Responsibility

- Managing Complaints from NHB & Phone calls
- Analyzing the complaints and provide RCA
- Maintenance of TAT, Compliance, policies and procedures.

Preferred candidate profile

- To have good communications & Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.
- Analyzing customer complaints and providing the response with complete resolution within prescribed TAT.
- Minimum of 70 mails correspondence required
- Interpretation of complaints and deliver service quality to customers
- Use of systems and applications
- Co-ordinate with internal teams and ensure resolution is provided E2E

Specific Skills

- A High Level of Professionalism.
- Ability to Gather Feedback and Provide Cutting-edge Insight
- Interpersonal Relations-Team work, Effective communication, Positive & Empathetic attitude,Presentability
- Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
- Work Ethics- Ensuring Process and Protocols are maintained,

📌 Customer Service (Chennai)
🏢 Hinduja Housing Finance
📍 Chennai