Role & responsibilities

A a Executive Customer Experience at the Park Area at Mall will be responsible for ensuring an exceptional experience for guests/customers at all the time by being interactive, resolving concerns, manging and maintaining service standards in the park area & its offerings as Kids Play Area, Picnic Area.

Preferred candidate profile

1. Guest Handling & Experience

• Welcome guests in a warm and skilled manner

• Understand guest needs & ensure smooth journey at the Park while customers would be availing the services - Kids Play Area, Picnic Area & events.

• Maintain a positive first impression at all times

2. Customer Service

• Manage and maintain the records of Customer using offering in the Park in terms of games in Picnic Area & Kids Play Area.

• Address guest queries, complaints, guide customers about Park Services + play area and special requests promptly

• Ensure quick resolution and follow-up on issues

• Be updated with upcoming events in The Park, having details of F&B; Party Menu details as to facilitate Birthday, Kitty, Corporate parties in The Park area.

• Coordinate with internal departments (Housekeeping,



Engg, F&B; Retailers, etc.) as to maintain The Park at high standards.

3. Relationship Management

• Maintain guest history and preferences

• Ensure high guest satisfaction scores and feedback 5. Communication, Feedback & Improvement

• Communicate effectively across departments between guests and internal teams

• Collect guest feedback through surveys/reviews

• Report recurring issues to management

• Suggest improvements in service quality Required Skills

• Excellent communication and interpersonal skills, Professional appearance and etiquette

• Strong problem-solving ability with Customer-first attitude

• Ability to handle pressure, difficult situations & do multitasking

Educational Qualification

• Graduate in any field (Hospitality Management preferred)

Experience • 04 years (Entry-level roles available)

• Experience in hospitality, airlines, retail, or customer service is preferred

Kindly Share CV At - (phone hidden) , [email protected]

📌 Sr. GRE - Executive Customer Experience - At Mall - Hyderabad
🏢 SG Oasis
📍 Hyderabad