Role & responsibilities ,

Key Responsibilities

- Manage and develop strong relationships with enterprise customers using Databricks and data platform solutions.
- Understand customer business requirements and align them with Databricks-based solutions.
- Drive customer adoption, engagement, retention, and expansion.
- Identify opportunities for upselling, cross-selling, and additional Databricks services/solutions.
- Work closely with Sales, Pre-Sales, Data Engineering, Cloud, and Delivery teams to support customer requirements.
- Act as a trusted advisor to customers on their Databricks and Data & AI transformation journey.
- Conduct regular customer reviews and track customer health, adoption, satisfaction, and business outcomes.
- Identify potential risks, challenges, and opportunities within customer accounts.
- Support proposals, solution discussions, account planning, and commercial negotiations where required.
- Develop and maintain account plans for strategic customers.
- Collaborate with Databricks, cloud partners, and internal stakeholders to drive customer success.




- Stay updated on Databricks platform capabilities, Lakehouse architecture, Data Engineering, AI/ML, and related cloud technologies.

Required Skills & Experience

- 812 years of overall experience, preferably around 10 years.
- Strong and demonstrable Databricks background is mandatory.
- Experience in Customer Success, Account Management, Sales, Consulting, Pre-Sales, or Client Engagement within the data/technology domain.
- Experience working with enterprise customers and senior stakeholders.
- Robust understanding of Databricks Lakehouse Platform and its ecosystem.
- Knowledge of Data Engineering, Data Warehousing, Data Analytics, AI/ML, and Cloud platforms.
- Exposure to AWS, Azure, or GCP is preferred.
- Experience identifying business opportunities and contributing to revenue growth.
- Strong communication, presentation, negotiation, and stakeholder-management skills.
- Ability to understand technical requirements and translate them into business value.

📌 Customer Success Manager (India)
🏢 Zephico Technologies
📍 India