Onboarding Americas restaurateurs on Clients platform by pitching, convincing and getting them signed for the commission packages offered by the Client.
- Place outbound / receive inbound calls - pitching, convincing and getting them signed for the commission packages offered by the client.
Responsibilities
- Shift and schedule adherence.
- Timely follow ups and schedule call backs to customers where necessary.
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks.
- Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
- Display expertise thorough understanding of products and processes.
- Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process.
- Escalate problems/issues to the Supervisor / Technical Experts when warranted.
- Meet QA/QC requirements and other key performance metrics.
- Proactive communication with advertisers and stakeholders.
- Strict adherence to company policies and processes.
- Effective use of tools.
Competencies
- Pipeline Creation/Lead Generation
- Customer Success - Doing the right thing for customers.
- Consulting - Analyze, interpret and advise in order to help Client /customer to make the best possible choices and provide solutions to meet their strategic goals.
- Delivering Results - Maintaining a high level of commitment to personally getting things done
- Quality Focus - Promoting and maintaining high standards of quality at work.
- Customer Service - Recognizing and understanding customers needs and delivering in a manner that exceeds customers expectations.
- Functional Acumen - Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.
- Policies, Processes And Procedures - Following organizational procedures and guidelines to accomplish objectives.
- Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization.
- Planning And Organizing - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
- Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
- Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.
Must Have Skills
- Excellent communication skills (verbal and written).
- Strong phone presence.
- Strong Presentation Skills at all levels.
- Analytical, with a strong focus on critical thinking.
- Proven Negotiation Skills.
- Solid Problem Solving Skills.
- Exposure to basics of Digital Marketing and Web Technologies would be an added advantage.
- Knowledge on AdWords will be an added advantage.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.