Job Summary

Workplace Experience Lead will be the forefront of driving the workplace experience programs for the account. Would need to drive the workspace experience team to front end all employee engagement activities and be the POC for all employee queries/requests.

Major Responsibilities

- Transforming to the Workspace Team of the future
- Creates Occupant Delight
- Has a natural hospitality-orientated communications acumen
- Embedded Go To trusted Workspace partner fostering all-level relationships
- Understands business traits/ cadence/ needs
- Deep Workspace Surrounding area knowledge
- Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team)
- Single Point of Contact for issues resolution Workspace change within space
- Problem solves Resets space on the fly
- Acts as basic counsel regarding space needs/options as per Workspace Standards
- Introduce technology and digital platforms to enable Workspace Experience team to be mobile and present on the occupant floors
- Develop an active and visible Workspace Experience Team
- Be part of a highly proactive, responsive, dynamic and agile team
- Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
- Liaise between amenities team facilities for event setup logistics
- Engage floor user by conducting data analysis
- Escalate facilities issues to management team when necessary
- Consolidate feedback to management team regularly for ongoing improvement implementation
- Participate in ad-hoc projects when required
- I am a Community Ambassador
- I own my site and take personal responsibility for everyone and everything on my floor/s
- I know each person by name, what they do and what community they belong to. If a new person commences, I greet them and help them settle into their new working setting
- If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending,



I know about it immediately and get things sorted out
- I am mobile, I do not have a work station, I don t need one as I am always on the floor with my community.
- You will mostly find me in the community lounge mingling with community members and also ensuring everything is available, cups/glasses etc. are ready for use, and generally everything is clean and tidy
- I work with amenities team when there are event host on my floor to ensure the venue is clean and tidy before/after event
- By observing behaviour of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment
- Client/Stakeholder Management (in support of the Workspace Lead)
- Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Actively recover feedback from the end user
- Leadership / Staff Management
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Proactively manage the team to deliver Delight
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
- Operations Management
- Must be customer focused and be proactive in establishing customer relationships
- Responsible and accountable for all service requests
- Ensure service deliverables are met with SLA and KPI
- Work with all related parties on timely delivery of all services
- Be responsible for all clients within designated area




- When necessary raise risks to Workspace Location Lead for further investigation
- To undertake continuous floor inspections ensure cleanliness and maintenance is correct
- Continuous Improvement implementation
- Conduct data analysis report when necessary
- Be the JLL face of WE program in the Workspace and within the team
- Ensure the delivery of all operational requirements as per the client scope of works across site
- Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
- Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
- Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
- Ensure data integrity of all systems across the Region and perform audits from time to time
- Generate reports and conduct presentations as per the service delivery requirements and overall account management
- Handling helpdesk service request from users via telephone or email correspondence
- Oversee office premises and delivery of hospitality services for users
- Provide administrative support of issuing work order to vendors as and when required
- Communicate with users by consolidating feedback to ensure expectations are achieved

Ideal Experience

- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Professional, Facilities Management (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru