30 Sep
|
Campaignwala
|
New Delhi
30 Sep
Campaignwala
New Delhi
Roles and Responsibilities
- Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
- Handle customer complaints in a skilled manner, escalating issues when necessary to ensure timely resolution.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require technical assistance or product knowledge.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Customer Support Executive (New Delhi)
🏢 Campaignwala
📍 New Delhi