Role Summary

We are seeking a skilled and proactive Windows Administrator (L2) with 3 to 5 years of experience in managing and supporting enterprise Windows environments. The ideal candidate will be responsible for day-to-day administration, monitoring, troubleshooting, and maintenance of Windows servers while ensuring system availability, performance, and security.

Key Responsibilities

- Manage and administer Windows Server environments (2012, 2016, 2019, 2022).
- Perform installation, configuration, monitoring, and troubleshooting of Windows Servers.
- Administer and support Active Directory, Group Policy, DNS, DHCP, and File Services.
- Handle user account management, permission assignments, and access control.
- Monitor server health, performance, and capacity using monitoring tools.
- Perform incident management, problem management, and root cause analysis for recurring issues.
- Execute OS patching, security updates, and vulnerability remediation activities.
- Manage and troubleshoot Windows services, IIS, and application-related issues.
- Support backup and recovery operations using enterprise backup solutions.
- Participate in disaster recovery and business continuity activities.
- Create and maintain technical documentation, SOPs, and knowledge articles.
- Work closely with cross-functional teams including Security, Network, Database, and Application teams.
- Ensure adherence to ITIL processes and organizational compliance requirements.




- Provide support during maintenance activities, audits, and critical incidents.

Windows Administration

- Windows Server 2012/2016/2019/2022 Administration
- DNS, DHCP, File Print Services
- User and Access Management

Infrastructure Virtualization
- VMware vSphere / Hyper-V Administration
- Server Provisioning and Decommissioning
- Cluster Services and High Availability Concepts

Security Compliance
- Windows Security Hardening
- Patch Management
- Antivirus/Endpoint Security Management
- Vulnerability Remediation

Automation Scripting
- PowerShell Scripting
- Batch Scripting (Basic to Intermediate)

Desired Skills
- Basic understanding of Microsoft Azure and Cloud Infrastructure.
- Experience in handling security advisories and remediation activities.
- Knowledge of ITIL processes and ticketing tools such as ServiceNow.
- Exposure to automation and infrastructure management tools.

Educational Qualification
- Bachelor''s Degree in Computer Science, Information Technology, or related field.
- Relevant certifications preferred:
- Microsoft Certified: Windows Server / Azure Administrator
- ITIL Foundation

Soft Skills
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication.
- Ability to work in a 24x7 support environment and rotational shifts.
- Solid ownership and customer-focused attitude.
- Ability to manage multiple priorities in a fast-paced environment.

📌 Engineer - IT Operations & Infrastructure (Pune)
🏢 Tata Communications
📍 Pune