Key Responsibilities

Functional Responsibilities

- Provide Level 2/Level 3 production support for Oracle Retail V10 applications.
- Understand and support retail business processes including:
- Item management
- Merchandising
- Inventory management
- Purchase orders
- Transfers
- Sales and returns
- Pricing and promotions
- Stock adjustments
- Supplier management

- Analyze functional issues and determine root cause.
- Work closely with business users to understand requirements and resolve application issues.
- Perform impact analysis for production defects and change requests.
- Prepare functional specifications, test scenarios, and support documentation.
- Coordinate with business, technical, and offshore/onshore support teams.

Technical Responsibilities

- Troubleshoot Oracle Retail V10 application issues across application and database layers.
- Solid knowledge of Oracle Retail Merchandising System (RMS) and related Oracle Retail modules.
- Work with Oracle databases and write/debug SQL and PL/SQL queries.
- Analyze application logs, batch failures, interfaces, and database errors.
- Troubleshoot batch processes and scheduled jobs.




- Analyze and resolve integration/interface failures between Oracle Retail and external systems.
- Support file-based and service-based integrations as applicable.
- Perform data analysis and data fixes following appropriate production-change procedures.
- Develop SQL scripts, stored procedures, and other technical solutions for support requirements.
- Participate in root-cause analysis and permanent-fix implementation.
- Support application deployments, releases, patches, and regression testing.

Required Technical Skills

- Strong experience with Oracle Retail V10.
- Hands-on experience with RMS (Retail Merchandising System).
- Strong SQL and PL/SQL skills.
- Knowledge of Oracle Database.
- Experience troubleshooting Oracle Retail batch processes.
- Knowledge of Oracle Retail data model and key database tables.
- Experience with Unix/Linux commands and shell scripting.
- Understanding of interfaces and integrations.
- Experience with incident, problem, and change management processes.
- Knowledge of ITIL-based production support processes.

📌 Oracle Retail Techno Functional Support- Retek( (Noida)
🏢 Trangile Services
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