Role Summary

The Business Support Analyst Data & Sales Coordination will be responsible for supporting business operations through accurate data management, reporting, client coordination, order tracking, production follow-up, and sales support. The role requires strong proficiency in MS Excel, attention to detail, effective coordination with internal teams, and regular interaction with clients.

The ideal candidate should be analytical, organized, proactive, and comfortable working across Sales, PPIC, Production, Prepress, and Client Servicing functions.

Key Responsibilities

A. Business Coordination & Client Servicing

- Monitor the sales pipeline and available business orders and support regular sales forecasting and reviews.
- Track client orders and coordinate with relevant internal teams to ensure timely servicing.
- Share regular updates with clients regarding order status and pending requirements.
- Send the weekly Pending PO Status to clients every Tuesday and Thursday.
- Coordinate with the PPIC and Production teams to obtain and communicate the latest job status of client orders.
- Ensure timely follow-up on pending orders, POs, and client requirements.
- Maintain skilled and responsive communication with clients.

B. ERP, Data Entry & Operational Support

- Perform accurate and timely ERP data entry and operational activities.
- Maintain business, order, production, and client-related data in ERP and other internal systems.
- Use MS Excel to maintain, analyse,



and generate reports related to production and client orders.
- Ensure accuracy and completeness of operational data and reports.
- Prepare regular MIS and business reports for management review.
- Coordinate with internal teams to collect, validate, and consolidate required data.

Key Skills & Competencies

- Strong proficiency in MS Excel, including data management, reporting, filtering, sorting, and basic analysis.
- Experience with ERP systems and data entry.
- Strong coordination and follow-up skills.
- Positive client servicing and communication abilities.
- Strong attention to detail and data accuracy.
- Ability to prepare and maintain MIS and operational reports.
- Good organizational and time-management skills.
- Ability to coordinate effectively with Sales, PPIC, Production, Prepress, and clients.
- Proactive approach to identifying and resolving operational issues.
- Strong written and verbal communication skills.
- Ability to work independently as well as collaboratively within a team.

Preferred Candidate Profile

The ideal candidate should be:

- Data-driven and detail-oriented, with the ability to bring facts and data into business discussions.
- Comfortable managing multiple activities and deadlines simultaneously.
- Strong in client coordination and internal stakeholder management.
- Solution-oriented and proactive in resolving issues.
- Humble, committed, reliable, and accountable.
- Adaptable to a fast-paced, cross-functional business environment.

📌 Business Support Analyst (Mumbai Suburban)
🏢 Okay Packaging
📍 Mumbai Suburban