Role & responsibilities

Experience: 8 Years | Industry: Retail / Lifestyle / Fashion

Job Summary

Experienced Retail Store Manager with 8 years of expertise in managing store operations, sales performance, customer experience, team leadership, inventory control, and visual merchandising. Responsible for achieving business targets while maintaining Fabindias brand standards and delivering a premium customer experience.

Key Responsibilities

- Manage day-to-day store operations, ensuring smooth and efficient functioning of the outlet.

- Drive sales, revenue, profitability, and achievement of monthly/annual business targets.

- Lead, train, motivate, and manage the store team to improve productivity and customer service.

- Monitor individual and team performance through sales KPIs, conversion, average transaction value, and customer engagement.

- Ensure excellent customer service and handle customer queries, complaints, and escalations professionally.

- Manage inventory, stock replenishment, stock transfers, cycle counts, and physical stock audits.

- Minimize stock discrepancies, damages, pilferage, and inventory losses.

- Ensure proper implementation of visual merchandising and store presentation standards.

- Coordinate with regional/area management, warehouse, merchandising, HR, finance, and other support teams.

- Monitor daily sales reports, expenses, operational performance, and store profitability.

- Ensure compliance with company policies, SOPs, statutory requirements,



safety standards, and audit procedures.

- Plan staffing and store schedules according to business requirements and customer footfall.

- Conduct regular team briefings, product training, and performance reviews.

- Support current product launches, promotional campaigns, festive sales, and customer engagement activities.

- Analyze sales trends and customer buying patterns to identify opportunities for improving store performance.

- Maintain high standards of store hygiene, housekeeping, grooming, and overall brand presentation.

Key Skills

- Retail Store Operations

- Sales & Revenue Management

- Team Leadership & People Management

- Customer Relationship Management

- Inventory & Stock Management

- Visual Merchandising

- Retail KPI Management

- Loss Prevention

- Staff Training & Development

- Customer Complaint Resolution

- MIS & Sales Reporting

- Target Achievement

- Store Audit & SOP Compliance

- Fashion & Lifestyle Retail

Typical KPIs

- Monthly/Annual Sales Achievement

- Store Revenue & Profitability

- Conversion Rate

- Average Transaction Value (ATV)

- Units Per Transaction (UPT)

- Customer Satisfaction

- Inventory Accuracy

- Stock Loss/Shrinkage

- Team Productivity

- Expense Control

- Repeat Customer Business

Preferred candidate profile

Required minimum 6 years of experience as a store manager

Female preferred

📌 Store Manager (Mumbai)
🏢 BCS Consulting
📍 Mumbai