- Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and qualified manner.
- Process customer requests for product information, orders, returns, and exchanges through various channels (inbound/outbound).
- Provide accurate and efficient solutions to customers' queries related to products or services offered by the company.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-13 years of experience in BPO/Call Centre environment with focus on Customer Support Executives role.
- Strong communication skills with excellent verbal fluency in English language (US/UK processes).
- Proficiency in handling international voice process (semi-voice) with ability to work flexible shifts including night shifts.