Position: Cluster Human Resource

Eligibility Parameters:

- 3-4 years of experience in Human Resource generalist role.

Education Qualification

- Minimum : MBA/ PGBDA (HR) (regular course)

Position Reports to : AHR /Zonal HR

Reportees : HR Intern (Wherever applicable)

Required Competencies

Technical Expertise

Communication & Presentation skills

Planning & Organising

Counselling & Coaching

Teamwork & networking

Problem Solving

Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Manpower Budgeting

- Involved in proposing the manpower budgets after taking into account various projections & projected manpower numbers for the coming year.
- Allocates the staff in various sub-departments considering various factors like Strengths & weaknesses of each member, GMROL, level of intervention required with the customer (A/B/C), MPA along with DMs & UM
- Ensures availability of that manpower as per budgets and checks that budgets are not exceeded beyond permissible limits.
- Does availability study periodically, gives feedback to DMs & Supervisors and arrives at solutions for problem areas.

Recruitment, Selection & Induction

- Ties up with consultants to meet manpower requirements. Negotiate with them for least possible service fees.
- Follows up with consultants for filling up vacancy as soon as possible
- Maintains database of applications, rejects
- Liases with institutes and colleges for CCA applications
- Prepares for and conducts assessment centre for selection
- Conducts interviews with UH for selection for all store level positions upto Department Managers.
- Evaluates need for placing of advertisements & gets required approvals
- Ensures induction schedule is prepared for current joinees, induction goes as per plan, adequate inputs are given and employees are equipped enough before they are on the job.

Training & Development

- Prepares training calendar after collating data from PA forms & discussions with concerned Supervisors & DMs.




- Does module development on certain training areas
- Ensures all infrastructure is in place for internal training programs
- Liases with external consultants for specific training needs which cannot be catered to internally & negotiates for best quality at best rate and gets necessary approvals for external trainings.
- Ensures smooth execution of trainings.
- Ensures training evaluation is done for each program conducted
- Liases with Brands/ SO for product/ brand training
- Delivers training programs

Payroll Activities

- Ensure error-free & timely updation of employee data on system.
- Ensures all payroll inputs to be closed as per given timelines with the central payroll team.

Employee Communication & Policy implementation

- Communicates employee related policies and ensures adherence to the same
- Clarifies queries related to policies and gives feedback on the same to the SO

Welfare Activities

- Handles employee grievances at all levels by coaching & counselling
- Ensures tie-ups for employees with other institutions like computer institutes, libraries etc.
- Ensures execution of employee engagement activities as per annual calaneder.
- Activates unit led awards to keep motivation levels high

Statutory Compliances

- Liases with consultants to ensure statutory compliances & timely filing of returns.
- Ensures statutory compliances are met wrt brand staff, concessionaires etc.

Performance Appraisal

- Communicates to the staff the appraisal schedules & process to be followed which are sent be SO
- Conducts PA workshops for assessors to throw light on process & common appraisal errors
- Ensures regular follow ups to ensure appraisals are done as per time lines
- Goes through appraisal forms to oversee the quality of the feedback & comments & evaluate objectivity
- Does the normalisation for each supervisor team and communicate ratings as per normal curve back to the supervisors. Make changes, discuss with concerned HODs and arrive at final ratings
- Sends collated data to SO
- Counsels employees if dissatisfaction arises post increments showing them the organization perspective & the way ahead

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