Roles and Responsibility

- Develop and implement effective strategies to build strong relationships with existing and current customers.
- Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
- Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
- Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
- Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
- Analyze customer feedback and suggest improvements to products and services.

Job Requirements

- Minimum 1 year of experience in customer relationship management or a related field.
- Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
- Ability to work in a fast-paced setting, prioritizing tasks and managing multiple responsibilities.
- Knowledge of banking products and services, including savings accounts, loans, and credit cards.
- Experience with CRM software and technology is desirable.
- Strong problem-solving skills, with the ability to think critically and creatively.
- A graduate degree is required.

📌 Customer Relationship Officer (Pala)
🏢 CSB Bank
📍 Pala