Roles and Responsibilities :

- Floor Manager reports to the Assistant Manager on all work aspects.
- Co-ordination with departments of Management to ensure smooth operations.
- Need to provide quality services for day-to-day operations and ensuring smooth operations with the help of Soft Services, ERT, Security & engineering team.
- Providing key technical inputs to projects team from operations point of view to ensure maximum feasibility in the mall.
- Daily Mall Report, Cruise, Parking, Help Desk & Smile Centre.
- Implementing process for complaint handling and reducing the complaint down time.
- (Internal & External) Responsibility for Retailer & Customer Satisfaction Index.
- Managing customer and brand relationship on the ground.




- Attend and channelize retailer queries & complaints to concerned departments , if any.
- Reporting any infrastructure related safety hazards , repairs ,renovations / concerned departments for information.

- Job Requirements :

- 0-1 year of experience in hotel management or related field (IHM certification preferred).
- Strong knowledge of hospitality industry practices and standards.
- Excellent communication skills for effective guest handling and servicing.
- Workings hours :9 hours of rotational shift

- Monday to Friday you can take one week off
- But Saturday and Sunday is compulsory workings.

📌 Floor Manager, customer service (Pune)
🏢 ASL HR Solutions
📍 Pune