Hiring: BPO Operations Manager

Company: Cyfuture India Pvt. Ltd.
Process: DGVCL Government Project
Location: Surat, Kapodra
Position: BPO Operations Manager

Key Responsibilities

- Manage day-to-day operations of the DGVCL process.
- Lead, motivate, and manage a team of BPO executives and team leaders.
- Monitor key performance metrics such as productivity, quality, SLA, AHT, attendance, and customer satisfaction.
- Ensure smooth and efficient execution of process operations.
- Conduct regular performance reviews and provide coaching to team members.
- Identify operational gaps and implement corrective/improvement measures.
- Ensure adherence to company policies, process guidelines, and government project requirements.
- Coordinate with internal teams and stakeholders to resolve operational issues.
- Prepare and share regular MIS and performance reports with management.




- Maintain high standards of quality, compliance, and customer service.
- Handle escalations and ensure timely resolution of operational challenges.

Candidate Profile

- Experience in BPO/Call Center/Customer Service Operations.
- Previous experience as an Operations Manager / Senior Operations Manager is Mandatory
- Strong people-management and leadership skills.
- Positive communication and interpersonal skills.
- Ability to analyze operational data and drive performance.
- Strong problem-solving and decision-making abilities.
- Comfortable working in a target-driven environment.
- Experience in handling government projects/processes will be an added advantage.

HR Neha
(phone hidden)

📌 Operations Bpo Manager (Surat)
🏢 Cyfuture
📍 Surat