Role & responsibilities

- Manage end-to-end Provident Fund (PF) operations, including claims, withdrawals, transfers, and related employee requests.
- Handle and resolve employee queries through the QRMS portal within defined Service Level Agreements (SLAs).
- Process and track PF claims, withdrawals, transfers, UAN generation/updates, and KYC-related requests.
- Coordinate with EPFO, Payroll, HR, IT, and other stakeholders to ensure timely resolution of PF-related issues.
- Verify PF-related data and documentation for **accuracy, completeness, and statutory compliance.
- Maintain accurate **records, trackers, case logs, and supporting documentation.
- Support PF reconciliations, statutory filings, and compliance activities as required.
- Investigate discrepancies and coordinate with relevant stakeholders for timely closure.
- Monitor pending cases and ensure all requests are resolved within defined SLAs and quality standards.
- Handle client escalations and provide appropriate resolutions in a timely and professional manner.
- Ensure adherence to applicable EPF/EPS regulations,



company policies, and statutory requirements.
- Identify recurring issues and support process improvements to enhance employee and client experience.

Preferred candidate profile

- 1-3 years of relevant experience in Provident Fund/PF operations.
- Solid working knowledge of EPF, EPS, UAN, KYC, PF claims, withdrawals, and transfers.
- Good understanding of Indian statutory and PF compliance requirements.
- Proficiency in MS Excel and familiarity with HRMS/Payroll systems.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to manage multiple cases and priorities simultaneously while maintaining accuracy.
- Comfortable working with defined SLAs, trackers, and process metrics.
- Ability to coordinate effectively with employees, clients, EPFO, and internal teams

📌 Associate - PF Compliance (Mumbai Suburban)
🏢 Hinduja Global Solutions (HGS)
📍 Mumbai Suburban