Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Process customer requests, provide product information, and offer solutions to their issues through effective communication skills.
- Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Job Requirements :
- 1-3 years of experience in BPO/Call Centre environment with focus on Customer Service/Telecalling/Voice Process.
- Strong knowledge of inbound process, outbound process, telesales techniques, and voice processing procedures.
- Excellent communication skills with ability to handle high-pressure situations calmly.
📌 Customer Service Executive (Panvel)
🏢 Hexolt
📍 Panvel