Visit Health is a health-tech platform focused on making healthcare more accessible, affordable, and convenient. The company provides healthcare and wellness services to individuals and families through technology-enabled solutions.
Job Responsibilities
- Handle inbound customer calls and assist customers with their queries and concerns.
- Provide accurate and transparent information about services and processes.
- Ensure a smooth, professional, and positive customer experience.
- Understand customer concerns and provide appropriate solutions or guidance.
- Coordinate with internal teams whenever required to resolve customer issues.
- Maintain proper records of customer interactions and queries.
- Follow up on pending customer requests and ensure timely resolution.
- Escalate unresolved or complex issues to the appropriate team.
- Follow company processes, customer service standards, and communication guidelines.
Candidate Requirements
- 1–2 years of experience in Inbound Calling, Customer Support, Telecalling, or a similar customer-facing role.
- Any Graduate qualification.
- Excellent verbal communication and customer-handling skills.
- Good listening and problem-solving abilities.
- Comfortable handling customer queries over the phone.
- Professional and polite communication style.
- Ability to work effectively with internal teams.
- Comfortable working in assigned shifts.
Language Requirements
Position 5 Opening Candidate should be fluent in:
- Malayalam
- Tamil
- Hindi
- English
Position 15– 20 Openings Candidate should be fluent in:
- Hindi
- English
Shift Timings
Candidates should be comfortable working in the following split shift:
Morning: 7:30 AM – 12:30 PM
Evening: 4:30 PM – 8:00 PM
Candidates must have:
- Key SkillsInbound Calling
- Customer Support
- Customer Handling
- Verbal Communication
- Active Listening
- Problem Solving
- Query Resolution
- Follow-up & Coordination
- Basic Computer Skills
Ideal Candidate
We are looking for candidates who are customer-focused, patient, good at communication, and comfortable handling inbound calls and customer queries in a professional manner.