01 September 2026

14:43

Genesys

**Key Responsibilities**

- Configure, administer, and maintain Genesys Cloud (PureCloud) environments.

- Develop and manage Architect call flows, IVR applications, queues, and routing strategies.

- Monitor platform performance and troubleshoot production issues.

- Implement user management, roles, permissions, and workforce-related configurations.

- Work with business stakeholders to gather requirements and implement contact center solutions.

- Integrate Genesys Cloud with third-party applications using APIs and web services.

**Required Skills**

- 23 years of hands-on experience with **Genesys Cloud (PureCloud)**.

- Experience with:

- Architect Flow Design

- ACD Routing & Queue Management

- IVR Development

- User & Role Administration

- Reporting and Analytics

- Knowledge of APIs and integrations.

- Experience with troubleshooting and resolving contact center issues.

- Excellent verbal and written communication skills.

📌 Genesys Cloud engineer (Pune)
🏢 Capgemini
📍 Pune