Experience: 7–10 years in Facility Management / Soft Services
Key Responsibilities
- soft services operations at client sites.
- Supervise housekeeping, pantry, pest control, landscaping and other soft services.
- Manage manpower deployment, attendance, shifts and productivity.
- Ensure service quality and compliance with client requirements and SOPs.
- Handle client coordination and resolve operational issues.
- Conduct regular site inspections and implement corrective actions.
- Monitor manpower requirements, consumables and material usage.
- Prepare and review daily, weekly and monthly operational reports.
- Train and guide supervisors and frontline staff.
- Monitor service performance and take necessary improvement measures.
- Coordinate with HR, Operations, Procurement and other internal departments.
- Ensure compliance with safety, hygiene and statutory requirements.
- Handle client feedback, complaints and service escalations.
- Support cost control and improve operational efficiency.
- Ensure smooth execution of all soft service activities as per contract/SOW.
Required Skills
- Strong team management and leadership skills.
- Good client communication and coordination skills.
- Strong knowledge of housekeeping and soft services.
- Valuable problem-solving and decision-making abilities.
- Knowledge of MIS and MS Excel.
- Ability to manage multiple client sites and teams.