We are seeking a energetic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

Roles & Responsibilities

- Handle inbound calls from customers across different countries.
- Address customer inquiries, concerns, and provide accurate information.
- Effectively communicate with customers in their preferred language.
- Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
- Escalate complex issues to the appropriate teams for further assistance.




- Active listening and problem‑solving abilities.
- Ability to handle stressful situations and difficult customers.
- Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.
- Willingness to work in rotational or night shifts.

Required Qualifications & Skills

- Any Grad/UG with Min.12 months & Above ICC exp is mandatory on papers.
- Experience in customer service or BPO preferred
- Previous experience in customer service or a similar role.
- Strong communication and interpersonal skills.

📌 International Voice Process Agent (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad