- Welcome and greet guests in a warm and skilled manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage guest reservations, room allocations, and billing-related queries.
- Respond promptly to guest requests, inquiries, and complaints.
- Provide accurate information about hotel facilities, services, and local attractions.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments to fulfill guest requirements.
- Maintain accurate guest records and ensure proper documentation.
- Handle telephone calls, emails, and other guest communications.
- Process payments and maintain proper billing records as required.
- Resolve guest issues professionally and escalate complex concerns to the supervisor/manager.
- Maintain high standards of hospitality, grooming, and customer service.
- Follow hotel policies, safety procedures, and service standards.
- Support other front-office and guest-service activities as required.