Position: Customer Support Executive – Voice Process
Department: Customer Support / Operations
Job Type: Full-Time
Work Mode: Work from Office
Location: Manikonda, Hyderabad
Experience: Freshers & Experienced Candidates
Shift: Day Shift
Gender: Male & Female candidates can apply
Job Overview
Trustbrick Realty Fintech Private Limited and JackpotsWorld Tours and Travels are looking for Customer Support Executives to join our Customer Support / Operations team.
The selected candidate will be responsible for handling customer calls, understanding customer requirements, providing accurate information, resolving queries, and maintaining a professional customer experience.
- Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Understand customer queries and provide appropriate assistance.
- Resolve customer concerns or escalate them to the concerned team when required.
- Maintain proper communication and follow company processes.
- Record and update customer information and interaction details.
- Follow up with customers whenever required.
- Maintain a professional and positive attitude while communicating with customers.
- Achieve assigned customer service and performance targets.
- Coordinate with internal teams for customer-related issues.
Candidate Requirements
- Education: Minimum Graduate.
- Experience: Freshers and experienced candidates can apply.
- English: Good English communication skills.
- Good verbal and interpersonal communication skills.
- Basic computer knowledge.
- Customer-focused and professional approach.
- Ability to work as part of a team.
- What We OfferGood salary
- Rotational shifts
- Full-time employment
- Work from office
- Flexible working hours
- Growth opportunities