Job DescriptionWe are looking for an experienced and target-oriented Debt Collection Executive to handle 90+ DPD (Days Past Due) loan accounts. The candidate will be responsible for contacting customers, following up on overdue payments, negotiating repayment/settlement options, and achieving assigned collection targets.
- Key ResponsibilitiesHandle 90+ DPD delinquent loan accounts and ensure timely recovery.
- Contact customers through calls and other approved communication channels regarding overdue payments.
- Follow up consistently with customers to secure payments and resolve outstanding dues.
- Negotiate suitable repayment or settlement options within company guidelines.
- Achieve monthly collection and recovery targets.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups.
- Handle customer objections and provide appropriate resolution within the defined process.
- Escalate difficult or high-risk accounts to the concerned team.
- Ensure all collection activities are carried out professionally and in accordance with company policies and applicable regulations.
- Work effectively under pressure and meet strict deadlines and targets.
- Candidate Requirements1–3 years of experience in debt collection/recovery, preferably in the lending, fintech, NBFC, banking, or financial services sector.
- Experience handling 90+ DPD accounts is mandatory/preferred.
- Strong communication and negotiation skills.
- Target-oriented and self-motivated.
- Willingness to work under pressure and handle challenging customers.
- Ability to handle rejection and difficult conversations professionally.
- Positive follow-up and convincing skills.
- Basic knowledge of MS Excel/Google Sheets and collection software.
- Candidates with experience in tele-calling, field collections, loan recovery, or digital lending collections will be preferred.
- What We OfferCompetitive salary.
- Attractive performance-based incentives.
- Growth opportunities within the collections team.
- Professional and performance-driven work environment.
If you have strong experience in 90+ DPD collections and are comfortable working in a target-driven environment, apply now.