30 Sep
|
Prodigypreneurs Media
|
Kolkata
30 Sep
Prodigypreneurs Media
Kolkata
Handling customer queries, complaints, and feedback via email, chat, and phone in
a timely and qualified manner.
* Resolving order-related issues including wrong items, delays, exchanges, and
refund requests as per company policy.
* Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking
and delivery issue resolution.
* Updating and maintaining accurate records of customer interactions on the support
platform.
* Escalating unresolved or complex issues to the appropriate department or manager
promptly.
* Proactively following up with customers to ensure satisfactory resolution of their
concerns.
* Monitoring and responding to customer reviews on the website and other platforms.
* Suggesting improvements to customer support processes based on recurring issues
and feedback.
📌 Customer Support Executive (Kolkata)
🏢 Prodigypreneurs Media
📍 Kolkata