We are hiring Customer Support Executives for a USA-based blended process. The ideal candidate must be comfortable working in rotational shifts aligned with US time zones and handling both voice and non-voice interactions (calls, emails, and chats).

Both freshers and experienced candidates are welcome to apply. Candidates must possess strong communication skills, adaptability, and a customer-focused approach to succeed in this rapid-paced international support environment.

- Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Respond to customer queries via email and live chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints and concerns in a timely manner.
- Maintain proper documentation of customer interactions in the system.
- Escalate unresolved issues to the appropriate department.
- Follow standard operating procedures and quality guidelines.
- Meet daily productivity, quality, and service level targets.
- Ensure customer satisfaction through effective communication.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain confidentiality of customer data and company information.
- Required Skills & QualificationsComfortable working in rotational shifts (including night shifts as per US time zones).




- Experience in a USA-based or international process preferred (not mandatory).
- Experience in blended process (Voice + Email + Chat) preferred.
- Excellent verbal and written communication skills in English.
- Fluent in Hindi (speaking and understanding is mandatory).
- Knowledge of Punjabi will be an added advantage.
- Good typing speed and basic computer knowledge.
- Strong problem-solving and multitasking abilities.
- Ability to handle pressure and high interaction volumes.
- Behavioral & Professional RequirementsPositive and customer-centric attitude.
- Strong listening and interpersonal skills.
- Willingness to learn and grow.
- Ability to adapt to process changes quickly.
- Team-oriented mindset.
- Punctuality and adherence to schedule.
- Performance MetricsQuality Score
- First Contact Resolution (FCR)
- Average Handling Time (AHT)
- Customer Satisfaction (CSAT)
- Attendance & Schedule Adherence

//Specifically Hiring for ELD Experience Candidates

Company: ELDNEXA TECHNOLOGIES LLP.

Location: On-site

Shift: Rotational Shifts (Including Night Shifts – US Time Zones)

Process Type: Blended (Voice + Email + Chat Support)

Contact - Hr Deb((phone hidden))

Experience Required:Fresher & Experienced Candidates Both Can Apply

📌 Customer Support Executive (Kolkata)
🏢 ELDNEXA TECHNOLOGIES
📍 Kolkata