- Handle customer through phone calls, other communication channels.
- Understand customer requirements and provide accurate information about products/services.
- Follow up with existing and potential customers to generate sales opportunities.
- Explain product/service features, benefits, pricing, and offers to customers.
- Convert qualified leads into sales and achieve assigned sales targets.
- Maintain skilled and positive communication with customers.
- Resolve customer complaints and issues promptly and escalate complex issues when required.
- Make outbound calls to prospective and existing customers for sales and follow-ups.
- Maintain accurate records of customer interactions, leads, follow-ups, and sales activities.
- Coordinate with internal teams to ensure timely resolution of customer requirements.
- Build and maintain long-term relationships with customers.
- Follow up on pending enquiries, quotations, payments, and customer requirements.
- Collect customer feedback and communicate relevant insights to the management.
- Ensure all customer interactions comply with company policies and service standards.