Job Responsibilities – Tours Executive (Sales & Operations)Job Responsibilities – Domestic & International (Outbound) Tours Executive – Sales & Operations

- Handle B2B and B2C tour enquiries received through email, phone, WhatsApp, online channels, travel agents and corporate clients.
- Understand customer requirements and prepare tailor-made Domestic and International (Outbound) tour packages based on destination, duration, budget, hotel category, sightseeing and inclusions.
- Prepare accurate tour costing, quotations, proposals and package pricing, including hotels, transfers, sightseeing, activities, meals, flights and other travel services.
- Coordinate with suppliers, DMCs, hotels, transporters and other service providers to obtain updated rates, availability, special offers and contractual terms.
- Maintain and regularly update supplier rate sheets, hotel rates, destination information, inclusions/exclusions and product details.
- Prepare and verify detailed itineraries, quotations, booking confirmations, vouchers and travel documents before sharing them with clients or travel partners.
- Handle hotel, flight, transfer, sightseeing, activity and other travel reservations and coordinate with suppliers for confirmation and amendments.
- Coordinate effectively with customers, travel agents, suppliers, DMCs and internal teams throughout the sales and booking process.
- Follow up on enquiries and quotations, convert opportunities into bookings and ensure timely payment and confirmation as per company policies.
- Manage pre-sales and post-sales operations, including amendments, cancellations, special requests, reconfirmations and customer support during the travel period.
- Ensure smooth booking operations and execution of confirmed itineraries,



coordinating all services from booking confirmation until completion of the tour.
- Possess strong destination and product knowledge of Indian Domestic Tours and International Outbound Destinations, including hotels, sightseeing, activities, transportation and major tourist attractions.
- Develop recent and innovative Domestic and International tour packages, identifying new destinations, hotels, experiences and supplier products.
- Play a major role in product development, including destination research, supplier sourcing, costing, package creation and market positioning.
- Prepare packages and promotional content for web mailers, brochures, social media, presentations, videos and audio-visual marketing campaigns in coordination with the marketing team.
- Ensure all quotations, emails, itineraries and customer communications are professionally formatted, accurate and aligned with company standards.
- Maintain proper records of enquiries, quotations, bookings, cancellations, payments, supplier confirmations and customer correspondence.
- Prepare and submit daily/weekly/monthly MIS and sales reports covering enquiries, conversions, sales, bookings, revenue and other required operational data to the reporting manager.
- Monitor competitor packages, market trends, destination pricing and customer preferences to support product and sales strategy.
- Coordinate with the Accounts, Sales, Operations, Product and Marketing teams to ensure smooth end-to-end execution.
- Handle customer queries and resolve operational issues promptly while maintaining a high standard of customer service.
- Ensure adherence to company SOPs, supplier terms, booking policies, cancellation policies and payment schedules.
- Be willing to work in flexible timings, including weekends, holidays or extended hours whenever required for customer requirements, supplier coordination or operational emergencies.

📌 Tour Operations Manager Domestic & Outbound (New Delhi)
🏢 Regency Tours
📍 New Delhi