Job Description

Overview:

n

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job prospect is one of our clients which has been a one-stop solution for professional digital services.

n

Position: L3 - Support Consultant + Op Manager

n

Location: Noida

n

Job Type: Full Time

n

Work Type: Onsite

n

Job Description:

n

n
- Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledge management.
n
- Responsible for managing the team comprising L1, L2, and other L3 team members.
n
- Coordinate and collaborate with customer Teams.
n
- Drive complex SailPoint issues and resolve them to closure.
n
- Drive RCA and handle the complete problem management process.
n
- Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.
n
- Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
n
- Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.
n
- Responsible for Change management, raising CRs in Service Now/JIRA etc.
n
- Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.
n
- Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).
n
- Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.
n
- Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers.
n
- Execute minor and major system upgrades and patches related to the product.
n
- Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks).
n
- Should be able to develop advanced scripts, rules,



and workflows. Knowledge of REST APIs and debugging tools.
n
- Good understanding of Java and BeanShell Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases.
n
- Familiar with code repositories (Git).
n
- Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments.
n
- Should be capable of doing automation scripts.
n
- Should be able to take release from development to test and can deploy into production.
n

n

Roles & Responsibilities:

n

n
- Support Engineer (L3 - Support Lead) for SailPoint IdentityIQ.
n
- The L3 and Lead will be part of the client's overall IAM-managed services Team deployed at
n
- the customer site to deal with SailPoint incident support, problem management, change
n
- management, platform configuration, performance improvement & maintenance. He will
n
- be the single point of contact between the customer and the internal team.
n

n

Qualification:

n

n
- Bachelor's degree in Computer Science/Information Technology, or a related field.
n
- 5-8 years of relevant experience in SailPoint support.
n
- Experience in driving L3 Level troubleshooting of IAM Solution with SailPoint IIQ
n
- Experience in handling change management with IIQ.
n
- MSP (Managed Services Provider) experience supporting multiple customers'infrastructure.
n
- Should have experience working with large-scale IAM implementation with multiple stakeholders.
n
- Product certification (preferred).
n

n

Required Skills:

n

n
- IdentityIQ Support experience with ForgeRock as a secondary skills.
n
- Strong communication, presentation and collaboration skills.
n
- Direct Customer handling experience (Onsite)
n
- Problem-Solving Attitude
n
- Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or
n
- SailPoint IdentityIQ or both
n
- Strong knowledge of Support Processes and Procedures
n

n

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Support Consultant + Op Manager (Noida)
🏢 Tekwissen India
📍 Noida