Job Description

Job Title: Service Engineer

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Department: Service – Radiology

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Location: Vapi, Gujarat / Field-based (Pan India)

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Reports To: Senior Manager – Radiology

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Experience: 2-3 Years

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Job Purpose:

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To ensure installation, maintenance & repair, and effective operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.

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Key Responsibilities:

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1. Installation, Service & Maintenance

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- Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
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- Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
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- Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
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- Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.
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2. Customer Support & Troubleshooting

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- Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.
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- Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
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- Maintain clear communication with customers regarding service progress, timelines, and outcomes.
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- Ensure service quality aligns with Meril's commitment to excellence and customer satisfaction.
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3. Preventive Maintenance & Documentation

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- Plan and execute preventive maintenance schedules for installed imaging systems.
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- Maintain accurate service records, preventive maintenance logs, and calibration reports.
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- Prepare service reports, installation certificates, and equipment performance evaluations.
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- Monitor spare parts consumption and inventory levels for timely replacement and availability.
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4. Compliance & Safety

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- Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
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- Ensure radiation protection measures are adhered to during installation and maintenance activities.
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- Maintain adherence to environmental, health, and safety protocols at all work sites.
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5. Coordination & Continuous Improvement

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- Coordinate with Quality, R&D;, and Production teams to communicate recurring field issues and design feedback.
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- Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
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- Support the team during audits, inspections, and performance evaluations.
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Qualifications and Experience:

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- B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification.
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- Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
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- Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards.
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Skills and Competencies:

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- Fluent in English (spoken and written) with excellent communication and documentation skills.
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- Robust technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.
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- Good understanding of medical imaging technologies and their operational principles.
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- Customer-focused approach with strong interpersonal and coordination skills.
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- Proficiency in MS Office, ERP systems, and service documentation tools.
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- Willingness to travel extensively across sites for service requirements.
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Key Performance Indicators (KPIs):

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- Equipment uptime percentage and service response time
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- Customer satisfaction and feedback rating
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- Preventive maintenance compliance rate
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- Reduction in repeat service calls
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- Quality and accuracy of service documentation
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📌 Service Engineer - Radiology PAN India (New Delhi)
🏢 Meril
📍 New Delhi