Job Description

CRM Team Lead – Premium Longevity Startup | New Delhi

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We are hiring on behalf of our client, a premium, high-touch longevity practice serving founders, executives, and HNI/UHNI clients in New Delhi.

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About the Role

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Lead and grow the Relationship Management team, owning client retention, engagement, and overall client experience. Work directly with the Founder and Leadership Team on key business decisions.

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Key Responsibilities

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- Own the CRM/Relationship Management function end-to-end; build annual vision and roadmaps
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- Lead, mentor, and manage the Relationship Management team
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- Drive client retention through strong relationship management
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- Handle high-stakes client escalations with maturity and discretion
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- Set team targets, conduct performance reviews, and track service quality
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What We're Looking For

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- 3–5+ years in frontline/Key Account Management, with at least 2 years of hands-on experience leading a team
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- Experience handling premium/luxury clients, ideally in luxury hotels or hospitality, or with HNI/UHNI clientele (luxury retail, wellness, etc. also relevant)
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- Polished presence with excellent English, both spoken and written, and strong vocabulary
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- Ability to stay calm and confident in high-pressure client situations
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- Genuine interest in health & longevity
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Details

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Location: Rangpuri, Current Delhi, On-site

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Schedule: 6 days/week, no hybrid/remote

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Notice Period: Immediate joiners preferred

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This is a startup environment: young, energetic, collaborative team, not a cubicle setup.

📌 Customer Relationship Management Lead (New Delhi)
🏢 talentumHR
📍 New Delhi