Job Description

Key Responsibilities

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- Directly manage and supervise MSP team members supporting EMEA client programs.
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- Provide day-to-day leadership, operational direction, prioritization, and guidance to the team.
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- Coach, mentor, and develop team members through regular feedback, one-on-one discussions, performance reviews, and structured development plans.
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- Build a culture of accountability, ownership, collaboration, continuous improvement, and high performance.
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- Monitor team workload, capacity, utilization, productivity, and resource allocation to ensure effective operational coverage.
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- Manage team performance against defined KPIs, SLAs, quality standards, and client expectations.
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- Review operational metrics and dashboards to identify performance trends, risks, process gaps, and opportunities for improvement.
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- Act as a key escalation point for complex operational, process, and client-related issues and ensure timely resolution.
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- Partner with clients, internal stakeholders, and leadership to understand business priorities and deliver effective MSP solutions.
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- Participate in client governance meetings, operational reviews, business reviews, and performance discussions as required.
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- Build strong relationships with key stakeholders and maintain a high level of client satisfaction.
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- Ensure consistent and accurate execution of MSP processes across the EMEA client portfolio.
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Experience

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- 6+ years of overall experience in MSP, contingent workforce management, staffing operations, recruitment operations, or related workforce solutions.
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- 2+ years of experience in a Team Lead / Assistant Manager, Operations Lead, or people management role.
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- Proven experience directly managing, coaching, mentoring, and developing team members.
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- Strong experience managing operational delivery for EMEA clients or stakeholders.
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- Hands-on experience managing KPIs, SLAs, productivity, utilization, quality, and service delivery metrics.
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- Experience managing client escalations and working with senior internal and external stakeholders.
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- Experience with Vendor Management Systems (VMS) such as VNDLY, SAP Fieldglass, Beeline, or similar platforms.
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- Experience supporting current client implementations, operational transitions, process migrations, or program expansions.
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- Experience driving process improvements, operational efficiencies, automation, or technology-enabled solutions.
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📌 Associate Manager MSP (Hyderabad)
🏢 Randstad Enterprise
📍 Hyderabad